Refund policy

Refund Policy

Return window

You have 30 days from the date of delivery to return a product for a full refund. There is no restocking fee. This applies to every country we ship to: the United States, Canada, the United Kingdom, Australia, New Zealand and the United Arab Emirates.

To be eligible, the product should be in a condition we could reasonably resell — in its original packaging where possible, with all parts, mounting hardware and accessories included.

How to start a return

Contact us first at hello@perchmont.com or +1 929 604 7180 (Monday to Friday, 9am–5pm Eastern). We will reply within one business day with a return address and a reference number. Returns are sent by mail. Please do not send items back without contacting us, as unreferenced parcels are difficult to match to an order and may delay your refund.

Refunds

Once we have received and inspected the return, we will issue a full refund to your original payment method within 5 business days and email you to confirm. Depending on your bank or card issuer, it may take a few additional days for the funds to appear.

Return shipping costs

If the product is faulty, was not as described, or we sent the wrong item, we cover return shipping. If you have changed your mind, return shipping is your responsibility. On international orders this can be costly, so please read the product page carefully before ordering.

Exchanges

If you would prefer a different product, return the original for a refund and place a new order.

Damaged in transit

If your order arrives damaged, contact us within 7 days of delivery with photographs of both the packaging and the product, and we will arrange a replacement at no cost to you.

Warranty

Separately from returns, every product we sell carries a one-year warranty from the date of delivery against defects in materials and workmanship. This covers cameras, nest boxes, bird baths, poles and accessories.

If a product fails within that year through no fault of your own, we will repair or replace it at no cost to you.

The warranty does not cover damage caused by misuse, accidental damage, unauthorised disassembly, or damage caused by animals, including squirrels. Gradual battery capacity loss through normal use is not considered a defect.

To make a warranty claim, contact us with your order number and a description of the fault. Photographs are helpful. Most issues can be resolved without the product being returned.

This warranty is in addition to your rights under applicable consumer law and does not limit them.

Contact

Perchmont — hello@perchmont.com — +1 929 604 7180, weekdays 9am–5pm Eastern — 1007 N Orange St, 4th Floor, Suite 5521, Wilmington, DE 19801, United States.