Shipping policy

Shipping Policy

Cost

Shipping is free on every order, with no minimum.

Where we ship

The United States, Canada, the United Kingdom, Australia, New Zealand and the United Arab Emirates.

Processing time

Orders placed before 2pm Eastern Time on a business day (Monday to Friday, excluding US public holidays) are dispatched the same day. Orders placed after 2pm, or on a weekend or holiday, are dispatched the next business day.

Delivery times

United States: typically 3–7 business days after dispatch.
Canada, United Kingdom, Australia, New Zealand, United Arab Emirates: typically 7–21 business days after dispatch.

Delivery estimates are estimates, not guarantees. The estimate for your address is shown at checkout.

Tracking

You will receive a confirmation email when you order and a shipping notification containing your tracking number when it leaves us. If you cannot find them, check your spam or promotions folder, or visit our Track Your Order page.

Currency, customs and import duties

Prices are shown in your selected currency. Prices do not include import duties, taxes or customs fees on international orders. Where these apply, they are set by your own country and are the responsibility of the recipient; your carrier will usually collect them before delivery.

We cannot predict or refund these charges, and we cannot mark parcels as gifts or declare a lower value.

A note on batteries

Our cameras contain lithium batteries, which carriers handle under specific regulations. This occasionally adds a day to dispatch and means these items cannot travel by certain expedited air services. It can also lengthen international transit times.

Lost or delayed parcels

If tracking has not moved for five business days on a US order, or ten on an international one, contact us and we will chase the carrier. If a parcel is confirmed lost, we will send a replacement or refund you in full.

Incorrect addresses

Please check your address at checkout. If an order has not yet shipped we can usually correct it. Once it is with the carrier we cannot redirect it, and it will need to complete its return to us before we can resend.

Contact

hello@perchmont.com — +1 929 604 7180, weekdays 9am–5pm Eastern.