Shipping, Returns & Warranty

Shipping

Shipping is free on every order, with no minimum.

We ship to the United States, Canada, the United Kingdom, Australia, New Zealand and the United Arab Emirates.

How long it takes

United States: typically 3–7 business days.

Canada, UK, Australia, New Zealand, UAE: typically 7–21 business days.

Orders placed before 2pm Eastern on a business day are dispatched the same day.

Customs and duties on international orders

Prices are shown in US dollars and do not include import duties, taxes or customs fees. Where these apply, they are set by your own country and are your responsibility as the recipient. Your carrier will usually collect them before delivery.

We cannot predict these charges or refund them, and we cannot mark parcels as gifts or declare a lower value.

A note on batteries

Our cameras contain lithium batteries, which carriers handle under specific rules. This occasionally adds a day and means these items cannot travel by certain expedited air services. It can also lengthen international transit times.

Returns

You have 30 days from delivery to return a product for a full refund. No restocking fee.

We ask that the product comes back in a condition we could reasonably resell — original packaging where possible, all parts and hardware included.

How to return something

Contact us first, at hello@perchmont.com or +1 929 604 7180. We'll give you a return address and a reference number. Please don't send anything back without one, as unreferenced parcels are difficult to match to an order.

Once we receive the return, refunds are issued to the original payment method within 5 business days.

Return shipping

If the product is faulty, mis-described, or we sent the wrong thing, we cover return shipping.

If you've simply changed your mind, return shipping is yours to arrange. On international orders this can be expensive, so it is worth reading the product page carefully before ordering.

Warranty

Every Perchmont product carries a one-year warranty from the date of delivery against defects in materials and workmanship. This covers cameras, nest boxes, poles and accessories.

If a product fails within that year through no fault of your own, we will repair or replace it at no cost to you.

The warranty does not cover damage from misuse, accidental damage, unauthorised disassembly, or animal damage — squirrels included. Normal battery capacity loss over time is not a defect.

To make a claim, contact us with your order number and a description of the fault. Photographs help. Most issues are resolved without the product needing to come back.

This warranty is in addition to your rights under applicable consumer law and does not limit them.

Damaged in transit

Tell us within 7 days of delivery and send photographs of the packaging and the product. We'll replace it.