Track Your Order
The quickest way
Check your email. Every order gets two emails from us: a confirmation when you order, and a shipping notification when it leaves us. The shipping email contains your tracking number and a direct link.
If you cannot find them, check your spam or promotions folder — order emails often land there the first time you buy from a new store.
Track from your account
If you created an account at checkout, log in and open your order to see its current status and tracking.
What the statuses mean
Order confirmed — we have your order and payment. Nothing has shipped yet.
Preparing for shipment — being picked and packed. Orders placed before 2pm Eastern on a business day usually ship the same day.
Shipped — with the carrier. Tracking is in your email. It can take up to 24 hours before the carrier's site shows any movement, which is normal and does not mean anything is wrong.
Out for delivery — arriving today.
How long delivery takes
United States: typically 3–7 business days after dispatch.
Canada, UK, Australia, New Zealand, UAE: typically 7–21 business days. Customs clearance is the usual cause of variation, and it is outside our control.
Our cameras contain lithium batteries, which carriers handle under specific rules. This occasionally adds a day and means these items cannot travel by certain expedited air services.
Tracking has not updated in a few days
Usually nothing to worry about. Parcels often sit at a sorting facility without scanning, particularly over weekends and holidays. International parcels can go quiet for a week or more while clearing customs.
If there has been no movement for five business days on a US order, or ten on an international one, contact us and we will chase the carrier.
It says delivered but nothing arrived
This is more common than it should be. Before contacting us:
- Check any porch, side gate, or safe place the carrier might use
- Ask anyone else at the address
- Check with immediate neighbours — misdelivery next door is the most frequent cause
- Wait 24 hours. Parcels are sometimes scanned as delivered a day before they arrive
If it still has not turned up, get in touch and we will sort it out.
Customs is asking me for money
On international orders, import duties and taxes are set by your own country and are the recipient's responsibility. Carriers usually collect them before delivery. We cannot predict or refund these charges.
Damaged on arrival
Contact us within 7 days with photographs of the packaging and the product, and we will replace it.
Wrong address
Tell us immediately. If the order has not shipped we can usually correct it. Once it is with the carrier we cannot redirect it, and it will need to complete its return to us before we can resend.
Still need help
Call +1 929 604 7180, weekdays 9am–5pm Eastern, or email hello@perchmont.com with your order number. A person answers.